Bookings and Cancellations:
You will be made aware of these terms upon booking, you will have automatically accepted the terms & conditions written here and have entered into an agreed contract with me unless you specifically state otherwise in writing. If you wish to opt out of the contract, please contact me to cancel your appointment as soon as possible.
If you are aware of any reason the chimney may be blocked, or if the stove is not working correctly, you must inform me when booking or immediately after.
Appointments are 45 minutes including travel time and the sweeping of a lined chimney usually takes 25 – 30 minutes. I will provide you with an estimated time of arrival. You should ensure someone is in / access is arranged 30 minutes prior to my arrival as sometimes I can be running early.
Cancellations:
I make bookings based on location. Therefore, my day is planned around geography. Should you cancel between 48 and 72 hours before your appointment a cancellation fee of 50% of the appointment fee is payable. If you cancel with less than 48 hours notice, including if I arrive and am unable to get a reply at the door by the ETA, or if the postcode doesn’t bring you to the property, and I am unable to locate it or get an answer by phone / messenger, a cancellation fee of the full cost of the appointment fee is payable. This will also apply if I am unable to sweep the chimney because the stove is unsafe or the chimney / liner is damaged.
Why do I need to do this? I am a small business that provides a professional service to my customers. This includes arranging my diaries to minimise travelling time. If you forget or otherwise cancel your appointment at such short notice, I am unlikely to be able to re-book someone who lives nearby to that day’s route.
Current rates can be found here, if you’re unsure about anything please just ask – https://tkmchimneysweep.com/rates-and-services/
Parking:
Please ensure that gates are open when possible, that there is space on your drive if you have one and any cars that are leaving while I’m there are out of the way. If you have no parking or you know parking is difficult, please give me instructions on where to park in advance so that I can plan any extra time this may take.
Work Area Access:
You do not need to cover internal furniture. I have a Defendair Hepa filter air cleaning unit, coverings and a powerful vacuum cleaner to keep things clean and tidy. If it’s wet I provide a sheet to wipe my feet on. For health & safety reasons, I do not remove my footwear.
Please remove all ornaments from the work area, I usually need about 6 feet for equipment and myself to work effectively. Please also remove any breakables from the route you require me to take to get to the stove. I am not liable for any breakages that occur to items within the property that are left in the way.
Lastly, please ensure all children and pets are kept out of the way, I am perfectly happy to introduce myself to your animals but need the workspace to be safe for myself and your pets. I will be in and out several times whilst setting up and packing away and as I’ll be carrying cumbersome equipment I may need to leave doors open, if you are worried about a pet escaping, please put it somewhere safe for the duration of my visit.
Preparing your appliance:
All appliances must be off and cool, preferably leaving at least 12 hours once the fire is out or range is off.
Please clear all ash and other debris from your stove or fireplace before I arrive. It is vital that any waste such as tissues are removed before I can work.
Please take note of any cracked bricks and warped parts. It is common for firebricks to be cracked and broken. This is a natural part of wear and tear in your stove. Please note, should the removal of firebricks be necessary to sweep the appliance, it increases the chance of breakage. if firebricks are broken in the process of sweeping, it is not my responsibility to replace them and if they go back into the stove without issues, there is no need to replace them, broken bricks have no effect on the safety or efficiency of the stove.
I use manual rods and nylon brushes. This method of sweeping will not damage chimneys or liners. If the flue is found to be defective, or if the lining falls apart during sweeping, this can only be due to previous corrosion, age or damage. I cannot be held responsible for replacement of flue and a full fee for sweeping will still apply.
It is your responsibility to ensure that you have a correctly fitted terminal on top of your chimney. If terminals are lose, incorrectly fitted, or damaged, it is possible that they will be knocked lose. I am not responsible for any damage caused to property by falling terminals due to incorrect fitting and maintenance. I am also not responsible for their replacement.
Please also ensure that your Carbon Monoxide alarm is both visible and accessible for testing.
After your Sweep:
I will leave your appliance and surrounding area as clean and tidy as possible. Excessive soot will be bagged and left with yourself.
If I am unable to sweep an appliance effectively or safely (this happens most frequently with home installed stoves that do not comply with current guidance/regulations) the full sweeping fee is charged and advice will be given on how to make the appliance sweepable and safe to use.
Payment:
Payment is to be made upon completion of work, by cash or bank transfer only, unless other methods have been agreed at the time of booking. Bank transfers must be done while I am still at the property to save them being forgotten about.
I will pursue all late/non-payments through the small claims court and seek to recover the additional legal costs.
After Service Problems:
I pride myself on my exceptional level of service and my in depth knowledge. Most post sweep problems such as smoke coming back into the room are due to either operator error or ventilation issues. I strongly encourage all customers to visit www.burnright.co.uk to establish how best to use your appliance.
If you have a problem after my visit then please get in contact with me as soon as possible, so I can promptly sort any issue that may have arisen. If I have made a mistake, I will rectify the problem promptly and of course, free of charge. Very rarely mistakes can be made, but please rest assured that if I am at fault I will rectify any issues.
Please be aware that if the issue is not a fault at my end you will be charged an appointment fee of £70.
TKM Chimney Sweep 